So, in short we can say that:
“A process for determining customer requirements (customer “wants”) and translating them into the attributes (the “hows”) that each functional area can understand and act on.”
Quality function deployment (QFD) is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of

The following House of Quality (QFD) example gives a simple overview of the intended use of a House of Quality matrix and demonstrates how successive HOQs flow into one another, facilitating the Quality Function Deployment process. This particular QFD example was created for an imaginary Chocolate Chip Cookie Manufacturer (a.k.a. a “Bakery”). The example maps customer requirements to parts/materials to be purchased in order to meet and/or exceed the customer expectations.

The QFD House of Quality may sound like a French couture designer, but it is actually a voice of the customer analysis tool. Through multiple factors, including competitor research and the level of importance of each customer need, you can determine which product specifications take priority. House of Quality Example (Click on image to modify So for example, the Concept Phase of QFD starts with transfer of Lists 2 and 3 from QFD 1 to list 1 on the QFD 2 chart. Effort is then expended to determine the design solution to best meet the measurable Technical Design Requirements1. This design solution is entered as a set of Design Solution (Part) Requirements’ as list 2 of the QFD 2 chart.

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2. Integration Approach 2. 1. Background The basic idea to integrate QFD and functional Quality function deployment (QFD) is a tool used to transform customer need into engineering characteristics for a product or service.

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The findings will help the instructors to improve their courses to meet the employers' expectations. QUALITY FUNCTION DEPLOYMENT Dr. Yoji Akao, one of the founders of QFD – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 403ded-ZmYwN Affinity Diagram Example 16 QFD Process.

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Effort is then expended to determine the design solution to best meet the measurable Technical Design Requirements1.
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Yoji Akao introduces QFD quality tables at Kobe Shipyards Examples: scratches or blemishes on product surface, broken parts, missing instruction booklets, 

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